☆ POLICIES ☆
☆ SHIPPING ☆
Tracking is included with shipping, and a tracking number will be provided to you once your order has shipped. Insurance is not included.
Please note that items are shipped out as soon as possible, but from time to time packages are held up at customs in the destination country. Such delays are unfortunately out of our control.
Note that items lost or damaged in the post are not covered by Rabbit and The Raven. If you would like to upgrade your shipping to include insurance we are happy to arrange this.
As always, please feel free to message us with any questions you have regarding shipping, We are more than happy to assist! :)
☆ RETURNS ☆
Customer satisfaction is very important to us. If you are not happy with your purchase for any reason and notify us within 14 days of item receipt, we will accept a return for a refund only (no exchanges), provided that the returned item is received in its original condition - unworn, unwashed and with all tags attached. All returned items must be sent back within 21 days of delivery. If the reason for the return is our fault (faulty or incorrectly supplied item for example), we will cover all standard shipping costs. For all other return issues, postage expenses are to be paid by the customer. Detailed garment fit measurements are provided in all item listings, if you are still unsure and require additional information, please don't hesitate to contact us x