☆ POLICIES ☆
☆ SHIPPING ☆
Please allow up to 5 business days for your jewellery to be handcrafted before it is shipped. Bags and clothing ship within 2 business days. Shipping times vary from country to country, but as a very rough guide, you can expect packages to arrive within 1-5 weeks.
If you would like expedited shipping (8-10 working days), please select the paid option at checkout which is a flat rate of $15 USD.
Tracking is included with shipping, and a tracking number will be provided to you once your order has shipped. Insurance is not included.
Please note that items are shipped out as soon as possible, but from time to time packages are held up at customs in the destination country. Such delays are unfortunately out of our control.
Note that items lost or damaged in the post are not covered by Rabbit and The Raven. If you would like to upgrade your shipping to include insurance we are happy to arrange this.
As always, please feel free to message us with any questions you have regarding shipping, We are more than happy to assist! :)
☆ RETURNS ☆
Customer satisfaction is very important to us. If you identify a problem with your item that is our fault and provide notification within 7 days of receipt (with photographic evidence), we will work with you to find a satisfactory solution, be it a full refund, a repair or a replacement (all Regular Mail shipping costs covered). Returns on clothing that do not fit are unfortunately not available as ample details on sizing/measurements are always provided in the item descriptions. If you are unsure, please ask before going ahead with a purchase, response time is usually within minutes to a few hours.